Benedicta Carr, ECG District Manager, Adenta District and some participants
The Accra East region of the Electricity Company of Ghana (ECG) has initiated a series of customer clinics aimed at fostering direct engagement and educating customers on various operational issues.
The first clinic, held on February 28, 2025, at Adenta New Site, a community within the Adentan district attracted about 300 customers who participated in discussions on key topics affecting their electricity service.
The event, spearheaded by the Accra East regional communications team and the district team under the leadership of District Manager Benedicta Carr, addressed a range of customer concerns.
Notable discussions included billing discrepancies, illegal meter installations, challenges posed by unauthorized connections, power outages, and the effective use of the ECG Mobile App.
“We are committed to enhancing our service delivery and ensuring that our customers remain informed about their electricity usage and our policies,” Mrs. Carr stated during the clinic.
She added, “This initiative not only allows us to educate our customers but also provides an opportunity to listen to their concerns and feedback.”
According to the District Manager, one of the primary objectives of the clinic is to provide a platform for direct interaction between customers and ECG representatives, enabling participants to ask questions and seek clarification on complex billing issues and meter readings.
She indicated that the district will also host clinics in other communities, including Frafraha, Adenta Commandos, New Legon, Akatamanso, Borteyman, Agbogba, Nanakrom, Pantang, and Teiman, to further strengthen customer relationships and improve overall satisfaction with ECG services.
The Customer Clinic is designed not only to facilitate complaint resolution but also to serve as an educational session where customers learn about energy conservation practices and recent updates to billing and payment systems.
Participants were encouraged to voice their grievances, with ECG staff on hand to provide immediate assistance and potential solutions. According to the communication team, this reflects ECG’s commitment to addressing customer concerns in real time and fostering a more responsive service environment.
The event concluded with a feedback session that emphasized the importance of customer input in shaping the company’s operations and enhancing service quality. Participants expressed appreciation for the initiative and reiterated the need for similar engagements in the future.
The next clinic is expected to build on the momentum generated in Adenta, showcasing ECG’s resolve to stay connected with the communities it serves and uphold its commitment to transparency and customer service excellence.