Banking sector fraud increased in 2023
In response to the Bank of Ghana’s (BoG) latest Fraud Report, which analyzed fraud trends from 2019 to 2023, the Ghana Association of Banks (GAB) has rolled out a series of initiatives aimed at bolstering the banking sector’s defences against increasingly sophisticated fraud schemes.
A central part of GAB’s strategy is the adoption of advanced technologies like artificial intelligence (AI) and machine learning.
These cutting-edge tools can process vast amounts of data in real-time, enabling banks to detect suspicious patterns and transactions before fraud occurs.
The GAB is also advocating for the adoption of a “zero-trust” security framework, which requires continuous verification of users and devices within a system.
By minimizing the risk of insider threats, this framework ensures that no user or device is automatically trusted, thereby enhancing security.
Another key recommendation from GAB is the integration of blockchain technology, which provides a secure and transparent method for recording transactions.
This technology could help prevent document forgery and ensure greater transparency in banking operations.
In addition to technological solutions, GAB is pushing for improved staff vetting processes and the promotion of a strong ethical culture within banks.
Training programmes to foster ethical conduct, along with mechanisms to encourage whistleblowing, are seen as essential tools to combat internal fraud.
Whistleblowing measures would allow employees to report suspicious activities without fear of retribution.
Customer education is also a priority, especially with the growing use of mobile and online banking.
GAB urges banks to provide customers with the necessary knowledge and tools to safeguard themselves against digital fraud and cyberattacks.
Lastly, GAB highlights the importance of addressing employee well-being, acknowledging that financial pressures on staff can be a significant driver of internal fraud.
By fostering a supportive work environment and addressing employees’ financial stress, banks can reduce the risk of fraud driven by economic hardship.
These measures, according to GAB, aim to strengthen the banking sector’s resilience against fraud, aligning with the BoG’s broader goals of ensuring a more secure and stable financial system.
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