From the moment a company starts paying attention to the IT performance indicators and sets metrics for analysis by periods, the management will realize how their team works, what needs to be urgently adjusted and what processes can be left out, because they generate no benefit to the team and business.
IT success is only achieved when four points are properly adjusted:
- running operating systems
- delivery of features and solutions
- a strong organizational force
- the ability to find new technologies
To achieve each of these points and change the status quo of the entire organization, metrics can be the key piece that many managers were looking for in order to achieve excellence.
Especially when they force managers, managers and directors to pay attention to the performance of the team of IT technicians and to plan more efficiently goals that must be achieved.
Keep up with us to learn a little more about IT performance metrics and indicators.
1. Why is the analysis of indicators important?
When you have defined indicators, a good manager, manager and even a business owner has the opportunity to analyze analytically and comprehensively all the performance of the organization and its respective sectors separately.
With the data in hand, it is no longer necessary to define strategies blindly and resort to the famous “achometer”, something that is done a lot by those who do not do any type of analysis.
When a company is large and needs to make decisions safely to remain relevant in the market, the indicators are references for decision making and interventions.
The indicators, for those who are starting to become familiar with them, are also called performance indicators, better known by the abbreviation KPI (key performance indicator).
This information can be presented in a qualitative or quantitative way to express the entire performance, the performance of a team or sector, that is, it is information about efficiency, effectiveness or other levels of satisfaction that, in general, can be monitored throughout the time and compared.
That is why it is necessary to implement the analysis of indicators so that the sector has the opportunity to grow in a healthy way and become more profitable.
2. How to define an IT performance indicator
Defining performance indicators for IT, or any other area, requires planning and observation.
Each company must define its own metrics. It is no use just choosing the ones that everyone uses and expecting the changes to just happen.
Performance indicators are a form of communication. And each company has its own. But you can research the indicators that organizations use and use them as a basis to create smart performance indicators for your business.
To start defining his smart IT performance indicators, a manager needs to have a clear business objective. You can start to answer some questions like:
- What is the desired result with this metric?
- Why is this result so important to your IT team?
- How will you measure the progress of IT technicians?
- How can you influence the result presented by the IT team?
- Who are responsible for achieving the result?
- How will you know that your IT team has achieved the desired goal?
- How often will you review the team’s progress?
Following this roadmap, it will be possible to structure which metrics should be analyzed and how, those responsible and how it will be possible to achieve the desired objective.
That is why the metrics must be customized for each type of business.
SMART performance indicators
To find out if a performance indicator is relevant or not, it is possible to use what the market calls SMART criteria:
- Specific: Is your goal specific ?
- Measurable: Is it possible to measure the progress of your goal?
- Attainable: Is your goal realistic and attainable ?
- Relevant: How relevant is this goal to your company?
- Time-bound: What is the deadline for your team to achieve this goal?
There are analysts who believe that it is necessary to include the criteria to evaluate and reevaluate the goals so that they are not only intelligent, but even more intelligent. With these two extra criteria, it is possible to assess the continuity of the performance indicator and its importance for the business.
3. How analysis of indicators can help IT performance
The IT area is the one responsible for the technology. For an IT sector to be able to develop and achieve great performances, data analysis is necessary.
Making a decision because it seems like a “good idea” cannot be an option for the development of services in the area of technology.
A performance indicator is a way of measuring the performance of a team. And this measurement is a way to drive success based on data, analysis, management and feeling.
4. 3 IT indicators that a manager needs to keep an eye on
These are some IT indicators that a manager needs to take into account in his routine.
The. Bug Index: Technical failures, better known in the IT field as bugs, are frequent in the world of technology, due to their advancement.
The more complex the operations, software and developments of an operation, the greater the failures that the projects can present.
Despite being common, a very high number of bugs shows that something is wrong and needs to be reevaluated.
It is up to the IT technicians to work so that the numbers fall and improve the customers’ experiences with the services.
B. Services performed and completed: Companies offering IT service or internal IT areas in companies need to monitor the number of services performed and completed.
Even if the numbers grow, it is the manager’s role to know the reason for this growth and see if the changes can be scalable or not, then define how to implement the changes.
ç. Average customer satisfaction: Customer satisfaction is the first performance indicator for many service companies. And it can be implemented to assess the performance of an IT team.
It is very important to emphasize that with this article we want to show you the opportunities that the analysis of IT performance indicators can offer for the growth of a team or company that provides services in this area and help to reach your goals.
It is essential that managers are able to identify which indicators need to be monitored and how they will help the business to grow and develop.
The technology market is very competitive, but by studying the market and the internal actions that are applied to conquer it, a business can develop and gain more and more space.