Even if a business manages to develop without any type of analysis, there comes a time that without this data, it cannot go further and conquer new niches in the market.
We show how important this is in the “ IT Performance Indicators ” content and today we want to share how the IT manager’s routine should be and how he can create and then do an analysis of the IT performance indicators to improve the business.
How IT performance indicators can influence manager management
Among the many functions that are assigned to a manager of an IT sector or team, the main ones are defining objectives, measuring the performance of the entire IT team and managing all activities that must be performed for the business to function.
When it comes to goals and metrics, it’s important to highlight a quote from a British economist named Charles Goodhar that says, “When a measure becomes a goal, it ceases to be a good measure.”
In other words, the indicators should not control or command teams and put them in cast, but they should serve as inspiration, a desire for the IT team to be able to exceed their own limits and go beyond.
Goals must act as a fuel to drive IT technicians.
The management of an IT team cannot be reduced to metrics and analysis of performance indicators. There are many management structures that can drive a business to succeed using data from the analysis of IT performance indicators as a basis. Like for example:
Defining good IT performance indicators should be in the manager’s routine
In the beginning, a manager who has never defined performance indicators to track the progress of an IT team may experience difficulties. Even more so when it is necessary to create KPIs and define which ones should receive special attention.
If you research some of the following criteria to be able to measure the performance of your IT staff, you can find the following list:
For example, let’s say your goal is to increase the number of field service calls from your IT staff. We can call this objective the field service growth growth KPI or the field service growth performance indicator.
The answers to this list of questions would be:
As you develop the metrics that will be part of the routine for the whole team, remember:
The analysis of indicators will benefit the business on a large scale
It was a time when performance indicators were used only by CEOs, presidents, executives and big business boards.
Indicators are tools that can benefit sectors and managers who even need to motivate their team to conquer a new level of difficulty.
Good IT indicators are capable of:
IT Performance Indicators should not be seen as a way to cast off a team of IT technicians or even an IT manager.
Indicators help big businesses to organize their teams, their goals and purposes. Therefore, analyzing IT performance indicators should be a routine for the manager.
We hope that this content has shown you a new side of KPIs and that you will be able to implement them in your team of technicians and technology professionals!